Refund Policy

1. Digital Products

CodePopular sells downloadable software and WordPress plugins delivered electronically. Because access may be provided immediately, refund eligibility depends on the conditions below and applicable law.

2. 14-Day Request Period

Refund requests must be submitted within 14 days of the original purchase date. A request within this period is reviewed for eligibility and is not an automatic approval in every circumstance.

3. Eligible Cases

• A duplicate charge or duplicate purchase
• The purchased product was not delivered or cannot be accessed
• A major product malfunction prevents the advertised core use and remains unresolved after a reasonable support opportunity
• A refund is required by applicable consumer law

4. Cases That May Not Qualify

• The request is submitted after 14 days
• The product works as described but is no longer wanted
• The customer did not review stated compatibility or requirements
• The issue is caused by an unsupported environment, third-party conflict, or unauthorized modification
• There is evidence of fraud, abuse, license sharing, or repeated refund misuse

5. Support Opportunity

For technical issues, we may ask for enough information to reproduce the problem and a reasonable opportunity to provide instructions, an update, or another appropriate solution before deciding the refund request.

6. How to Request a Refund

Email hello@codepopular.net or use the Contact page. Include your order number, purchase email, product name, and a clear explanation of the request.

7. Processing

Approved refunds are returned through the original payment method when available. Processing time depends on the payment provider and customer bank.

8. Legal Rights

This policy does not limit consumer rights that cannot legally be excluded.